Smart Kitchen
About Smart Kitchen
A client from the home industry approached me for the Smart Kitchen app. They want to see a way to provide kitchen safety to reduce the amount disasters occurring, even if it results in starting a fire.
Business Opportunity
There was a rise on digital innovation within the kitchen safety area. According to San Jose news, cooking fires are the number one cause of home fires and fire-related injuries in the home. There should be a way to inform or alert the users on kitchen safety.
Potential Business Impact
Increased Customer Satisfaction
Increased Sales
UX Goal
Ensure a safe kitchen experience for busy working families
My Role
UX Research: Discovery research on Kitchen fires. Create Persona and customer journey maps.
UX Design: Create wireframes and digital prototype
Collaborators
Solo
Key Deliverables
Kitchen research: Analyzing the fire stats and kitchen appliances
Persona and Customer journey map highlighting an ideal target users’ current experience in the kitchen
Wireframe and digital prototype
Tools Used
Sketch
Adobe XD
UXPressia
YouTube
Kitchen Safety Research
Scope:
Explored through various causes behind the kitchen fires. Analyzed the types of kitchen appliances that ignite a fire.
Fire Safety in Kitchen Video
Fire Kitchen Safety Video Analysis
Ensuring people to remember not to leave appliances unattended while turned on
Remove objects blocking the kitchen appliances that may ignite the fire
Stat Analysis
Gathered insights and a chart on the key issues that start a fire, cause deaths, and injuries
The number one issue that occurred is the equipment was unattended while turned on
Kitchen Appliance Information
In each appliance, debris needs cleaning
Specific items that are allowed and not allowed within each kitchen appliance
Key Target User
One of the primary target users are young adults especially working moms
Recommendation
Provide information about kitchen safety towards consumers
Showcase the various types of kitchen warnings that cause fires to inform consumers
Alert when a kitchen appliance is unattended
UX Design
Based on the recommendations, create a persona and customer journey map of a working moms’ current experience in the kitchen
Design wireframes and digital prototype
Results
Research
Here is the chart on the stats of Home Cooking Equipment Fires from the National Fire Protection Association. The highest amount of cooking fires occur when people don't pay attention to the appliances or equipment. It is where a solution needs development in preventing future kitchen fires.
33% of the fires are ignited from kitchen appliances that are unattended
Kitchen Appliance Info
Stove and the Oven
People put an oversized pot on the burner, which can fall and spill hot boiling water on them. It leads to severe burns on their skin. There is an overflowing amount of food in the pot. It can spill over the burners, which could eventually start a fire. Avoid wearing loose clothing while cooking. It brings fire to it. There is a large amount of debris in the burners. Sometimes, people forget to turn off the burners and the oven. It starts a fire. Unusual gas smells can lead to carbon monoxide poisoning.
Dishwasher
It is possible people can put the wrong detergent in the dishwasher that can cause leaks around the kitchen, which would eventually start a kitchen fire. People can overload the dishwasher, which could ruin the motor function that can cause a fire. Forgetting to clean the debris over time can even start a fire.
Toaster Ovens and Toaster
Toaster Ovens are one of the top 5 leading causes of kitchen fires. The causes are due to faulty wiring. Toaster ovens located under a kitchen cabinet are the worst area due to steam causing burns on them. People forget to unplug the toaster oven. They can forget to remove the toaster oven and toaster plugs. Some people add butter to the bread before toasting is another danger for a fire to start.
Microwaves
People heat wrong things or flammable material in a microwave, such as articles, metals, plastics, Styrofoam boxes, etc. People are unaware of closing the microwave door. They may not remove lids or plastics from containers when heating food. They also forget to clean the microwave over time and unplug it.
User Persona
According to the target market research, I designed the persona on Sketch that best presents a use case story of a busy working mom. The fictional character Ariel faces a tough time balancing her kitchen management and her busy life with a family and her career. It was an opportunity to develop the kitchen safety app.
Created on Sketch
Customer Journey Map
As for the customer journey map, I designed the customer journey map on a sketch that best presents the highlights and pain points on what Ariel went through in managing her kitchen.
Created on Sketch
Key Pain Points
People are unaware of kitchen appliances were turned on. It led to the burning pasta and the burnt coffee smell
Unable to figure out safety problems with the dishwasher
Key Opportunities
Notified on when the kitchen appliance is turned off or on
Info on managing major kitchen disasters regarding appliances
Design
Low-Fidelity
I designed the low-fidelity app through Adobe Photoshop and in Apple Keynote. I used the new opportunities from the research to create the features in the Smart Kitchen app. The menu of the app showcases the Kitchen Appliances, Kitchen Safety Information, and Strategies for Cleaning. The Kitchen Appliances' menu lists the most common appliances used in a kitchen.
Login
Home menu
kitchen menu
High-Fidelity Prototype
After a series of iterations, I created the high-fidelity app of Smart Kitchen on Adobe XD. Here is a YouTube video presenting the interactions of the app.
Learning Outcomes
I learned the types of disasters that occur behind kitchen appliances for igniting a kitchen fire.
I was new to using Sketch for conducting persona and a customer journey map which was a learning curve.
One of the challenges I faced when designing the app was understanding how to present the amount of debris in each kitchen appliance.